#SAMSUNG MICROSOFT ACTIVESYNC INSTALL#
#SAMSUNG MICROSOFT ACTIVESYNC UPDATE#
#SAMSUNG MICROSOFT ACTIVESYNC ANDROID#

#SAMSUNG MICROSOFT ACTIVESYNC UPDATE#

download previous email in Galaxy apps or Google play store > reinstall application > re login your account > We will try fast to update fixed version. If you delete new version, you can download the previous version in the google play store & galaxy apps. Remove your Microsoft account from the list of Linked accounts. Tap Apps and services then Connected services. Scroll down and select your Samsung account. On your mobile device, go to Settings > Accounts.

#SAMSUNG MICROSOFT ACTIVESYNC INSTALL#

(if you do not see the contact us menu, please install Samsung members). Open your Microsoft Account's Additional security options. Could you send log by using 'contact us' menu?Įmail - Setting - contact us - Error reports - check Send system log data – Send So if possible, When you see the same issue. Screenshots : In order to find your issue, we need some screenshots that are related with your problems.Īctually system log is very helpful for us.

Open Email App > open Drawer > select 'setting icon' > select 'your account' > select “ server settings” - check “incoming/outgoing sever” More detail description about issues of the Samsung Email When you have same issue again let us share detail information. If you share some information with us, we will check & fix this issue asap.Īfter fixing it, Samsung email will be released to Google play store or Galaxy app in the near future. We apologize for the inconvenience first. I have verified that all of these devices DO NOT have battery optimization set for the mail apps and are not restricted the power in any way for the client.

#SAMSUNG MICROSOFT ACTIVESYNC ANDROID#

I am personally NOT experiencing this issue on my Android S7 that is running 5.5.0.10.2 but I am having this issue on my Note 9 that is running 6.0.00.63įrom what I am seeing, it appears that the 6.X version of your code seems to be going to sleep and not keeping some kind of keepalive going. The main symptom is that after a period of time once they have not received any new emails (so normally during the late evenings/early mornings) their email tops syncing even though we the push option configured on the clients. We are seeing multiple reports that once users have upgraded from Samsung email client once they upgraded from 5.x to 6.x

I don’t have an option to install Samsung members (so can’t send logs) and the uninstall update option does not work so we are stuck with no solution (other than to use a different email client) These are all ActiveSync connected devices and only started happening after the Samsung email upgrade. Is it possible that your latest code has deviated from how ActiveSync keepalives are designed to work? Samung wants to be a corporate solution, yet the ONLY way to channel technical issues is through posing in the community. Your response (SamsungAdam) is a perfect example. never help your customer move anything along. The issue with Samsung is, you guys never even try to resolve something. This appears to be an issue with the 6.X release code of Samsung Email according to my testing. I have sent 4 emails to the development team directly.

Samsung microsoft activesync